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Wouter,
I wanted to let you know how I got on
with the Genesis FT platform this week.
Installation
Straightforward.
Video and Manuals
The videos are very good and there
is a well written 300 page manual that can be downloaded which
covers just about everything else a user would need to know.
Customer Support
Superb. I called about one feature
and got through to technical support immediately. An e-mail inquiry
was also answered within an hour. I was additionally very impressed
by the remote support feature.
Ease of Use
After watching the 23 minute video,
the chart and ladder functions were easy to use. I was up and
running within 30 minutes of downloading the software.
Features
The platform is packed with useful
features; not extraneous stuff that no-one would want to use like
the Trademaven software. The charts are much better and so is the
order entry ladder, or dome.
Stability
Excellent. I have used this for
three days now and had no issues at all with the platform freezing
up, unlike Trademaven which routinely does this, and often then
reports the open positions incorrectly with unwelcome consequences.
I am very impressed with the
platform and will be removing Trademaven from my workstation later
today. Please feel free to copy this e-mail, either in part, or in
whole, to any other clients who are considering switching.
Regards
Neil C
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